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Frequently Asked Questions

What is the difference between Essential Mattresses, Restore Hybrid Mattresses, and Rejuvenate Luxe Mattresses?

Essential Collection pairs 2" of GelFlex Grid with premium foam layers for balanced support and pressure relief. Restore Collection adds responsive coils for more targeted pain relief and cooling. Rejuvenate Collection is the most immersive experience with multiple layers of GelFlex Grid and a Dream Layer top.

How does the GelFlex Grid provide pressure relief?

The GelFlex Grid is made of an adaptive material that flexes beneath the concentrated weight of pressure points such as hips and shoulders, cradling your body's natural curves while supporting everywhere else for precise pressure relief where you need it most.

What makes a Purple mattress different from other brands?

Only Purple mattresses feature the proven pain reduction provided by our exclusive GelFlex Grid technology, which unlocks new standards of pressure relief and support that traditional foam cannot achieve, delivering up to 40% less pain and cooler sleep.

What is the best Purple mattress for me?

Take our Mattress Quiz for a personalized list of matches based on your preferences and pain points, or visit a Purple store near you to get matched with your perfect mattress by one of our Sleep Geniuses.

How does the 100-night trial work?

Your 100-night trial begins the day your mattress is delivered. If it's not a perfect fit within the first 100 nights, we will pick it up and issue a refund. You must spend at least 21 nights on your mattress before starting a return or exchange.

What does the 10-year mattress warranty cover?

In the rare case of a defect, the Purple Mattress Limited Warranty ensures a replacement for up to 10 years from the original purchase date, provided the mattress is used for personal consumer use and has not been resold.

How do I return or exchange my Purple mattress?

After spending at least 21 nights on your mattress and within the 100-night trial period, reach out to our Care Team at 1-888-848-2305 to schedule pick up. Upon proof of receipt, we will initiate a refund that may take up to 10 days.

What is Honeycomb GelFlex Grid?

Honeycomb GelFlex Grid is a unique version of our patented comfort layer designed specifically for pillows, providing a cool, breathable surface for your face while hexagonal columns offer gentle pressure relief on facial features.

What's the difference between GelFlex Grid pillows and down-alternative pillows?

GelFlex Grid pillows feature patented comfort technology that balances temperature and relieves pressure, while down-alternative pillows are filled with hypoallergenic silky fibers offering plush comfort. Our GridCloud combines both with a top layer of GelFlex Grid.

What is the difference between the Purple Harmony Pillow and the Freeform Pillow?

The Freeform Pillow features a moldable core of MicroFlex Moon Foam pieces that can be added, removed, and shaped for infinite adjustability, while the Harmony Pillow features a Talalay Latex core with a weightless, buoyant feel available in three fixed heights.

What is the 30-night trial for pillows?

Your 30-night trial begins the day your Purple pillow is delivered to your doorstep. If it's not a perfect fit within the first 30 nights, we will help process a return and issue a refund.

How often should you wash your bedding?

Sheets should be washed once a week. Duvet covers should be washed once a month. Duvets should be washed once per season or every 4-6 months. Mattress protectors should be washed once a month with your sheets to protect the lining and prolong lifespan.

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